3 Ways To Boost Contact Center Efficiency With Agent Training
Balto
JUNE 12, 2023
The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%), and bringing up the rear were none of the above (5.71%), and gamification tools (9.43%). One of the questions we asked them was which tools and strategies they were using to generate more efficiencies.
Let's personalize your content