Balto
JUNE 12, 2023
The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%), and bringing up the rear were none of the above (5.71%), and gamification tools (9.43%). 1-on-1 Training Delivers Results Towards the end of 2022, we took a comprehensive look at agent onboarding practices.
Playvox
APRIL 27, 2023
Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
MARCH 9, 2023
billion , from 2022 to 2028, with a CAGR of 21.8%. AI-powered tools enable them to upsell or clinch the deal by providing key insights into the customer’s buying journey, thereby boosting revenues. The global market for conversation intelligence platforms is projected to reach $18.4 Who Should Use Conversation Intelligence Software?
NobelBiz
MARCH 23, 2022
You are aware that technology will be critical in 2022 and beyond for the industry. Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy.
Expert insights. Personalized for you.
52 
Let's personalize your content