Quadient
JULY 26, 2022
Top 10 Customer Communication Management Best Practices in 2022. Tue, 07/26/2022 - 16:55. When it comes to customer experience (CX) strategy, customer communications are one of the most critical components of the customer journey. j.shah-thiel. Introduction.
Education Services Group
FEBRUARY 16, 2022
You will need to be their coach because this orientation will inevitably force them to confront their own organizational challenges as they set about to retool and reorient the way their individual teams operate. It’s not hard to find proof of the need.
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SmartKarrot
MARCH 8, 2022
In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Annette Franz is the Founder and CEO of CX Journey Inc. Allison Pickens. Annette Franz. Daphne Lopes.
JustCall
MARCH 8, 2023
Annette Franz Founder and CEO, CX Journey Inc. Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Here are 11 trailblazing women in CX you should start following in 2023: 1. Follow Jeanne on LinkedIn 6. Follow Sue on LinkedIn 7.
ChurnZero
JANUARY 4, 2024
“As growth rates slowed in 2022 and 2023, there was a lot of pressure on SaaS businesses to double down on their customer bases, but many companies weren’t prepared to execute thoughtful strategies that require buy-in from multiple departments. “I’m calling it now,” says CS management coach Ryan Johansen.
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