Remove 2022 Remove Best practices Remove Time management Remove Upselling
article thumbnail

Customer Success: Learnings from 2021 and What Lies Ahead in 2022

SmartKarrot

Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The webinar on ‘Customer Success: Learnings from 2021 and What Lies Ahead in 2022’ brought together an elite panel to shed light on customer success. About the Panel. Takeaway 1: Empowering the CS Function.

article thumbnail

Customer Success: The Ultimate Guide

JustCall

Competitive advantage: According to a study by Gartner, by 2022, 81% of companies will compete mostly on customer experience. Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells. What is customer success?