SmartKarrot

FEBRUARY 2, 2022

Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The webinar on ‘Customer Success: Learnings from 2021 and What Lies Ahead in 2022’ brought together an elite panel to shed light on customer success. About the Panel. Takeaway 1: Empowering the CS Function.

Upselling 19

Upselling Best practices Sales Accountability 19

Fonolo

MARCH 17, 2022

For these reasons, hiring an effective all center manager should be a vital goal for all call center leaders. Let’s take a look at what makes a great call center manager and how to find the right fit from the hiring stage. Industry Report: State of the Contact Center 2022. Call Center Management Duties. Time management.

Call Center 91

Call Center Management call center software Average Handle Time 91

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

Management 88

Management Gamification Calibration Quality management 88

JustCall

APRIL 3, 2023

Competitive advantage: According to a study by Gartner, by 2022, 81% of companies will compete mostly on customer experience. Time management : Customer success agents often handle multiple customer interactions simultaneously, so effective time management skills are important. What is customer success?

Upselling 52

Upselling Metrics Best practices Customer centricity 52

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

JustCall

MARCH 29, 2022

Aces time management. Automation helps in time management. Thereby, it makes sure that time is being effectively allocated and utilized. A system with call recording capabilities also helps ensure that the team adheres to best practices of making successful pitches and delivering exceptional customer service.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Playvox

JUNE 22, 2023

Metrics such as peak times, number of calls handled, cost per call, and other KPIs help organizations manage staffing requirements, forecasting, and spotting trends. Average Age Of Query This call center metric measures the average length of time unresolved customer queries stay open. Why do metrics matter?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52