Outsource Consultants

JANUARY 3, 2024

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. The call center industry was grappling with high turnover and absenteeism, prompting a shift towards prioritizing agent stability and morale. The reason?

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Outsource Consultants

JUNE 15, 2022

As of March 2022, the United States Food and Drug Administration was reporting shortages of 169 medications. As manufacturers try to catch up with these very specific demands, agents may begin to see an increase in calls or messages requesting information on restock dates or alternative options. The Impact on Contact Centers.

Automotive 128

Automotive Transportation Contact Center Agent burnout 128

Global Response

AUGUST 7, 2023

Clearly, turnover and agent attrition continue to be major challenges—and a great way to combat them is creating a more positive call center culture. For a call center outsourcing partner with a built-in culture you can trust, connect with an expert from Global Response so we can show you how our exceptional culture can support your goals.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

Anexa BPO

AUGUST 11, 2022

Based on this data, it’s clear that customer satisfaction has never been more critical, and in fact, it’s the single most deciding predictor of success in 2022. Incorporating a robust suite of customer-centric outsourced services can make the difference in a company’s ability to meet the expectations of the discerning 2022 consumer.

Agent burnout 52

Agent burnout outsourcing Customer centricity voip 52