Outsource Consultants

JANUARY 3, 2024

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Global Response

AUGUST 7, 2023

If creating a successful call center is proving challenging, our team has 40+ years of experience managing call centers and creating successful cultures. How your team communicates, shares information, and collaborates makes up a big part of your call center culture. Communication. Your customer focus.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

Outsource Consultants

JUNE 15, 2022

As of March 2022, the United States Food and Drug Administration was reporting shortages of 169 medications. The Impact on Contact Centers. As manufacturers try to catch up with these very specific demands, agents may begin to see an increase in calls or messages requesting information on restock dates or alternative options.

Automotive 128

Automotive Transportation Contact Center Agent burnout 128