Remove 2021 Remove Customer advocacy Remove Metrics Remove Upselling
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5 Customer Success KPIs You Should Measure in 2022

CustomerSuccessBox

2021 passed away like a breeze but along with came a lot of lessons. This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. In 2021, 91% of CS professionals stated their teams increased team numbers over the year. Even we cannot believe it.

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Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards

ChurnZero

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

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Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards

ChurnZero

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

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5 Tips for Building a World-Class Customer Success Team

Totango

Customer advocacy. Customer support. Not only will your customer success team solve customers’ problems, but they will also help customers have a voice within your company by sharing and acting on their feedback. How you segment customers can help with your division of labor and team structure.

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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

After beginning her career as a Marketing intern at the Rafain Palace Hotel & Convention Center, she is now a Customer Success Strategy Specialist at Ambev. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Sana Farooq is currently the Director of Customer Success for FloQast.

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Top 10 New Year Resolutions for Customer Success Managers in 2021

SmartKarrot

This list of new year’s resolutions will help customer success managers handle their priorities well for a successful run at the customer front. With the Coronavirus pandemic that has shaken the world in 2020, it is important to look for improvements in customer retention in 2021. Create a customer-centric culture.