SharpenCX
SEPTEMBER 30, 2020
Read Next] How Sharpen Can Use Bots in Your Call Flow for a Better Customer Experience. Contact centers had to rush home, but now they’re ready to make strategic business decisions to migrate to the cloud. . Download Now] Lear n what Frost & Sullivan say about contact center trends (and, about Sharpen).
Spearline
JANUARY 6, 2022
Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. Call center cloud migration features in many 2022 business plans. Inbound voice reigns Voice continues to be the primary customer contact channel. Some have seen slight decreases.
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Balto
FEBRUARY 6, 2023
With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.
pindrop
JANUARY 8, 2021
Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. Pindrop has made the list as the only contact center security provider – none of our competitors made the list. . Contact Center Security The Pindrop Way – How Pindrop® Protects. Deep Voice Engine.
Hodusoft
DECEMBER 17, 2020
It also facilitates call monitoring and recording services for quality assurance purposes. Key Features of Call Center Software. Auto Dialer: Also known as power dialer, Auto dialer is an outbound call center software system that helps to dial out a set of contacts automatically.
3CLogic
MAY 26, 2022
Dynamic Solutions: Customers crave multiple options to reach your contact center. Consistency: Customers expect every avenue of contact to provide the same experience. During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience.
Enghouse Interactive
FEBRUARY 9, 2021
Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . Artificial Intelligence (AI) and Unified Communications (UC or UCaaS) are becoming integral to every contact center, with different benefits from each. AI will become more prevalent in 2021.
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