2021 call center software Personalization voip 
Calltools
DECEMBER 23, 2020
Managing a call center can be a tedious task. You need to have a wide range of call center software features to drive more engagement and maintain customer experience. Essential Call Center Software Features. Calls are routed to the most skilled agent or department. Skill-based Routing.
aircall
JANUARY 18, 2022
Analog and ISDN connections are disappearing, the number of VoIP connections is increasing, and video calls are enjoying unprecedented popularity. The aim of the partnership is to offer all German-speaking customers access to Aircall’s innovative cloud-based VoIP solution. 2021 was an important year for Aircall.
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Hodusoft
MARCH 13, 2024
billion in 2021 to USD 205.32 This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular. percent from USD 90.57
Hodusoft
OCTOBER 26, 2021
HoduSoft joins GITEX 2021 at Dubai with Tech Giants; exhibits UC products. At the GITEX Technology Week 2021, the leaders of the world’s renowned technology companies exhibited their ambitious products and services. HoduPBX is a modern VoIP-based business telephony system for corporates and enterprises.
aircall
JUNE 28, 2022
More than the vanity “unicorn” status that we reached in June 2021, Aircall is a story of hard work, resilience, team spirit, and ambition. Often, entrepreneur ideas are born out of personal stories and anecdotes. One person made a difference in this moment: Jeff, our marketing manager (now our CMO), joins the boat.
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