Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . Blog #3 of 4: Customer-facing agents. AI will become more prevalent in 2021. Back office support. Subject matter experts.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! of all other companies have a CX project that has been completed, is underway, or is planned for implementation in 2021. will have extended Teams to their contact center for voice and 31.1% say video is vital for managing remote employees. AI, Teams UC and Video. . New approach?

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Monet Software

MARCH 4, 2021

After a tumultuous 10 months for contact centers and agents, new possibilities open. This may seem an awfully philosophical topic to raise in reference to contact centers. This may seem an awfully philosophical topic to raise in reference to contact centers. What do I mean? #1 2 Employee engagement improved.

call center workforce 71

call center workforce Employee engagement Contact Center Call Center 71

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance. Submit Application.

Best practices 48

Best practices First call resolution Employee engagement Quality management 48

Enghouse Interactive

FEBRUARY 5, 2021

Many people have used the opportunity to move outside big cities – London is set to see a drop in its population in 2021 for the first time in 30 years. However, humans are social animals and we do need face-to-face contact – and enforced remote working has highlighted gaps in the experience that need to be fixed.

Self service 40

Self service Coaching Chatbots Quality management 40

Enghouse Interactive

DECEMBER 5, 2018

The following blog takes a look at the contact centre and what we can expect to see in 2019. Contact centres will continue to migrate towards robotic technology and artificial intelligence, but the reality won’t match the hype. of all contact centre inbound interactions.

Analytics 65

Analytics Coaching Cloud contact Engineering 65

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. That transformed call centers into contact centers. HoduCC – Contact Center Software.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40