Guest Post: The 4 Most Common Misconceptions About Customer Service
ShepHyken
APRIL 2, 2021
in the first quarter of 2020, and expected to continue to rise throughout 2021. For many businesses, meeting increased online demand means a pivot to more automated ways of providing support, like chatbots, to free up agents to handle more complex issues. Misconception #3: Speed is the most important customer service metric.
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