DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.

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Consulting Consulting Contact Center Marketing 62

Outsource Consultants

NOVEMBER 9, 2020

Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. . The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Selecting markets on the rise allows call center leaders to maximize the ROI of their outsourced call centers.

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Call Center Marketing outsourcing Transportation 119

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model.

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outsourcing Contact Center At home agents Call Center 128

DMG Consulting

APRIL 1, 2021

Workforce Management in 2021: Better than Ever. But maybe there is another way, one the pandemic brought home for enterprises. DMG Consulting has been talking about the concept of new-gen WFM for 6 years. And if you have questions about the market and offerings, please reach out to Donna Fluss at donna.fluss@dmgconsult.com.

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Management At home agents Contact Center Self service 67

Outsource Consultants

MARCH 8, 2022

One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. From October 2021 to October 2022, the USA saw a 9.77 India is set to experience a rise similar to the 2021 numbers in America at 9 percent.

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Contact Center outsourcing Call Center Wait times 126

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

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Consulting Consulting At home agents Virtual Agent 59

DMG Consulting

JANUARY 10, 2022

Source: DMG Consulting, December 2021. Real-time guidance and next-best-action applications position agents to get things right the first time, delivering a new and much more positive approach to coaching and training. The post Contact Center Workplaces Are in the Midst of a Renaissance appeared first on DMG Consulting.

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Contact Center Self service Gamification Enterprise 77