Noble Systems

SEPTEMBER 8, 2020

Additional Resources: Webinar: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective • Sep 15, 2020 @ 2:00PM • Register: US • APAC • EMEA. The strategies that drive the contact center industry in 2020 and beyond are different from the past.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Fonolo

OCTOBER 13, 2020

The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a surprising and concerning trend during our analysis into the State of the Contact Center in 2020: agent attrition is getting worse. There are Better Options for the Contact Center Workforce.

Call Center 144

Call Center Contact Center Coaching contact center workforce 144

BlueOcean

JUNE 17, 2021

Ensuring your customer support center is up and running, no matter what, is a daunting task and the pandemic of 2020 made that clearer than ever before. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

outsourcing 71

outsourcing Contact Center Customer Care contact center workforce 71

Playvox

MAY 25, 2023

In this post, we’ll explore several trends that are driving this growth and are influencing contact center leaders’ decision-making. Engagement Is Now Digital First Since 2020, online digital interactions between companies and customers have accelerated. billion valuation by 2031.

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55