Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Taylor Reach Group

AUGUST 13, 2021

This was a learning experience for the center leadership, the company, and the agents. According to the research we completed in May 2020, only 15% of contact centers had active and existing remote or agents working from home. With the offices closed, they sent their agents to work from home.

Contact Center 170

Contact Center Consulting Consulting Personalization 170

Taylor Reach Group

AUGUST 20, 2020

This was also confirmed in a Taylor Reach Research of contact centre operators conducted in May 2020 that verified technology was the #1 challenge in moving to WFH ( [link] ). To find out more about how Taylor Reach can help your company with continuity and crisis response, CLICK HERE to schedule a free consultation.

Consulting 120

Consulting Consulting Technology Service level 120

Taylor Reach Group

OCTOBER 31, 2021

So what can or should a contact center operator do to address these issues? In June of 2020, we published a research study. [3] To find out more about how Taylor Reach can help your company with digital transformation, contact center, or customer experience projects, CLICK HERE to schedule a free consultation.

Contact Center 65

Contact Center Coaching Consulting Consulting 65

aircall

NOVEMBER 17, 2016

By 2020, people will own an average of twenty connected devices, each. Abhinav Sridhar - Senior consultant, Aranca Research. In the meantime, consider giving our own virtual call center solution a try: Try Aircall for Free! but consumer IoT is expected to grow dramatically. Let us know in the comment section!

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

JustCall

MARCH 21, 2022

The attention is on every sales call center! In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In this comprehensive guide, we will cover all the steps and details you need to get a complete understanding of how to start, run and grow a successful sales contact center.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52