ChurnZero

JULY 9, 2020

Celebrate (and Capitalize) on Success With Case Studies. Case studies are a mutually beneficial way to promote your product and your customer among interested audiences – so long as your features know their place in the story. Uncover Opportunities With Upsell Campaigns.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Fonolo

JUNE 9, 2014

Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? So that’s a broad strategic reason to de-emphasize service level.

Service level 96

Service level Call Center Abandon rate Metrics 96

Comm100

OCTOBER 11, 2017

You heard right: By 2020, Customer Experience is expected to overtake price and product quality as what makes your brand stand up from the crowd. Lower Retention Rates. Social media customer service that is owned by a single department often leads to unsatisfied customers, which your company will feel in its pocket. 30% Customer Care.

Customer Service 49

Customer Service Customer Care Morale Marketing 49