2020 Banking Time management Training 
Call Design
SEPTEMBER 2, 2021
If you’ve been in the contact centre space for more than a few hours, you’ve likely heard some version of the unofficial motto “Connecting the right interaction, to the right agent, at the right time.” You could consider allowing the agents to earn credits when they sign up for voluntary overtime or voluntary time off. Dan Smitley.
Fonolo
MARCH 4, 2020
It doesn’t matter if you’re selling nuts and bolts, or you’re in the HR space, or in banking where I grew professionally — to me it’s about driving that customer experience to be better than anyone else and continually asking yourself how to exceed expectations.”. Handpicked content for you: Top Customer Service Conferences in 2020.
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Fonolo
FEBRUARY 20, 2020
It doesn’t matter if you’re selling nuts and bolts, or you’re in the HR space, or in banking where I grew professionally — to me it’s about driving that customer experience to be better than anyone else and continually asking yourself how to exceed expectations.”. Handpicked related content: 25+ Top Customer Service Conferences 2020.
SharpenCX
FEBRUARY 4, 2020
An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. Hard skills are often gained through education or specific training. These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. Time Management.
Callminer
JANUARY 18, 2021
To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Agent Management Tips for International Call Centres.
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