To Bot or Not to Bot? Key Areas for Your Business to Implement Voice Self-Service
3CLogic
APRIL 20, 2021
80% of calls, according to data from Cloudtalk, are expected to be answered within 20-30 seconds and the average call duration is four minutes. The question is no longer should I adopt voice self-service for my contact center? Overview of Interactive Voice Response (IVR) and Voice Self-Service.
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