C3Centricity

DECEMBER 1, 2020

And this is thanks to the increased use of data, or as we now like to term it Big Data, and algorithms to analyse it all. . Data gives us information about what to do, or more precisely, AI now controls many of the processes in which we are involved. It’s not that Big Data is smarter. ” Why?

Marketing 71

Marketing Big data Customer centricity B2C 71

Infinity

DECEMBER 19, 2018

We’ve seen micro-marketing scandals with Cambridge Analytica, successes with Easterseals Southern California’s (ESSC) ingenious “Change the Way You See Disability” campaign, and the GDPR black cloud which has invited marketers to re-think their uses of big data and targeted marketing campaigns. A Very Merry Christmas.

Marketing 61

Marketing Big data Customer centricity Education 61

C Space

AUGUST 15, 2019

Brandless was ranked by Fast Company as one of the top 10 most innovative retail companies in 2019. She’s building Brandless around customer relationships, transparency, and trust. Research experts even more vital in big data era. Research experts even more vital in big data era. You’d think.

Customer centricity 8

Customer centricity Big data Advertising Government 8

C Space

AUGUST 22, 2019

You see, when Amancio Ortega founded the company back in 1975, he did so with a clear mission: bring customers closer than ever to the products they want. It’s bold in 2019, too. Customers don’t want to be closer to products that hurt the earth. Research experts even more vital in big data era. That discriminate.

Customer centricity 45

Customer centricity Big data Finance Advertising 45

Advertisement

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

Contact Center

Comm100

FEBRUARY 16, 2018

Tema Frank, Customer Experience Expert and author of PeopleShock: The Path to Profits When Customers Rule, predicts that 2018 will see more of these breaches. There will be more big data security breaches,” she writes. So, what’s a customer-centric company to do? Lots of ’em.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40