Top 6 Contact Center Trends for 2022
Calltools
JANUARY 19, 2022
In 2019, 76% of contact centers said they planned to invest in AI solutions over the next two years. Collecting data from CRMs can help agents learn about a caller’s contact details, behavior, hobbies and purchasing habits, resulting in improved customer service and upsell and cross-sell opportunities. . Investing in AI.
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