How to Decrease Contact Center Abandonment Rates with UC Technology [Case Study]
Revation Systems
FEBRUARY 6, 2020
In fact, according to the 2019 Deloitte Global Contact Center Survey, 53% of companies surveyed expect their total contact center volume to increase over the next two years. High abandonment rates lead to unhappy patients and, ultimately, a delay in care. Technology is causing an increase in contact center communications.
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