Calltools

JANUARY 19, 2022

In 2019, 76% of contact centers said they planned to invest in AI solutions over the next two years. Collecting data from CRMs can help agents learn about a caller’s contact details, behavior, hobbies and purchasing habits, resulting in improved customer service and upsell and cross-sell opportunities. . Investing in AI.

Contact Center 52

Contact Center Interactive Voice Response Chatbots Abandon rate 52

Comm100

NOVEMBER 2, 2020

Instead of letting prospects bounce off a landing page before asking that one important question on their mind, your AI customer service bot can step in and provide instant answers, book an appointment with your sales team, or help customers make a payment right there and then. Post-sale, your chatbot can be a 24/7 customer success manager.

Chatbots 59

Chatbots Customer Service Banking Healthcare 59

Quiq

NOVEMBER 9, 2021

Streamlined selling: Chatbots can promote and upsell products based on consumer queries. Reduced abandonment rates: Cart abandonment is a common problem for online retailers — consumers may be distracted and forget to check out, may not find an answer to a question they have about the product, or simply second-guess themselves.

Chatbots 52

Chatbots Upselling Abandon rate Surveys 52

JivoChat

FEBRUARY 7, 2021

Let’s help drive your sales. Placing live chat triggers on specific pages such as the support page or sales page means you can tailor the message accordingly. Upsell and cross-sell. You can use live chat triggers to upsell and cross-sell to customers about to make a purchase. Decrease abandonment rates.

Abandon rate 52

Abandon rate Upselling Sales Personalization 52

8x8

DECEMBER 3, 2018

Because of the nature of Lenox’s business, both sales and call volumes are dramatically higher during the holiday season than at other times of the year. On Black Friday of 2017, though, the company realized that customer call abandonment had spiked—likely due to longer-than-normal wait times. ICMI ccExpo 2019.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

JivoChat

APRIL 13, 2021

billion in 2019. Lower cart abandonment rates. Boost on-page time and reduce bounce rate. Upsell or cross-sell customers on your offers. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Across the board, chatbots were credited with a 67% increase in sales.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40