Contact Center Pipeline

DECEMBER 6, 2017

Yet another year is coming to a close, and I can think of no better way to prepare for 2018 than with a round of regifting! This annual tradition here at the Agility Factor column has been a real boon to the industry over the years. We’ve cleaned out some of the biggest messes in […].

Time management 171

Time management Contact Center Call Center Management 171

Aspect

OCTOBER 19, 2017

It feels like just yesterday we were standing on stage in Orlando announcing the 1 st annual Aspect Contact Center Benchmark (if you missed it here’s the press release ). Insight #3 – Optimizing your Workforce Management Investments. The survey will remain open until April 15, 2018.

Benchmark 85

Benchmark Interactive Voice Response Gamification Contact Center 85

SharpenCX

FEBRUARY 4, 2020

These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. LinkedIn ’s Emerging Job Reports from 2017 , 2018 , and 2020 , said people with strong soft skills will only have a leg up at work as automation increases. Time Management. Adaptability.

Call Center 84

Call Center Management Coaching Contact Center 84

Call Center Weekly

NOVEMBER 29, 2018

Of the 250 American companies we surveyed, 18% of them believe that ‘time to manage and oversee’ is the biggest barrier to adoption. The thing is, if you spend too much time managing the software, it has some serious repercussions on productivity. Education is key.

Call Center 198

Call Center Education Management Surveys 198

COPC

SEPTEMBER 5, 2019

For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. In 2018, our forecasting accuracy had reached 96%. Q: How have Ant Financial and COPC Inc.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. In 2018, our forecasting accuracy had reached 96%. Q: How have Ant Financial and COPC Inc.

Enterprise 40

Enterprise industry standards Big data Technology 40

Dialer 360

APRIL 16, 2018

Essentially, IVR or Interactive Voice Response is not a new term in the contact center business. The application has multiple uses these days like telephone studies, for surveying, for simplify working in contact center and contribute towards financial records as well. Time Management Is Easy! Go digital!

Interactive Voice Response 20

Interactive Voice Response Call Center Contact Center call center software 20