Fonolo

JUNE 14, 2018

2018 is game time. In 2018, becoming a winning company with a devoted fan base is no easy feat. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. It’s time to look at your customers as teammates rather than as opponents. And: It’s time for you to win.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

JivoChat

JUNE 9, 2021

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. A chatbot marketing strategy can help a business by automating common processes, responding to common customer inquiries, and even processing sales and closing the deal.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Comm100

FEBRUARY 5, 2018

Complaints resolution center info. Free Download] Live Chat Benchmark Report 2018. Discover the latest customer service trends and live chat metrics to inform your CX and online sales strategy. An example of an internal knowledge base is an HR information system for employees. Topics might include: Payroll. Recruitment.

Complaint resolution 41

Complaint resolution Benchmark Self service Contact Center 41