Callminer

APRIL 20, 2020

Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. How Business Process Outsourcing Works.

Business Process Outsourcing 286

Business Process Outsourcing outsourcing Call Center Engineering 286

HGS

JUNE 28, 2018

In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Years ago, BPO was more tactical than strategic—lifting and shifting units or processes to a far-flung locale. Healthcare.

outsourcing 130

outsourcing Healthcare Business Process Outsourcing Strategic Value 130

TeleDirect

JANUARY 9, 2019

Did you meet all of your business goals in 2018? Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. How can a professional outsourced call center do all this and more? It all starts with getting the right assistance. Telesales & upsells.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

Outsource Consultants

MAY 17, 2018

A major global travel and hospitality company approached us in need of assistance in finding a new outsource call center partner. If you’re considering call center outsourcing, simply call 888-766-4482 or email ckotlarz@outsource-consultants today and we’ll help you find the call center that best fits your exact requirements.

outsourcing 52

outsourcing Call Center Business Process Outsourcing Consulting 52

DMG Consulting

MAY 15, 2018

Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. By Donna Fluss.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

TeleDirect

MAY 8, 2018

TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. In the article, TeleDirect was voted the best overall call center service for 2018. We’re truly honored for this recognition.

Call Center 72

Call Center B2B outsourcing Business Process Outsourcing 72

Fonolo

FEBRUARY 13, 2019

Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. About: The author surveyed 216 contact center professionals and released this report in July of 2018. About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives.

Contact Center 57

Contact Center Call Center APIs outsourcing 57