CSM Practice

JULY 6, 2020

To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 3. Bundles.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 3. Bundles.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Strong delivery for, and relationships with, your champions will most certainly make an impact on your future renewal and upsell opportunity outcomes. Executive Sponsor: .

Management 98

Management Chief Customer Officer Upselling SaaS 98

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. And its customers (students) have certainly found value in this online learning community – one student who now works at Facebook said that Udacity helped them “land a new technical role at my dream company. ”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64