Remove 2017 Remove Customer Care Remove Sales Remove Technical Support
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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). connected customer journeys with 9 channels in most contact centers. Bruce Temkin , a customer experience transformist. of companies.

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Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer Service Success

BlueOcean

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. Our solutions, and our teams, are founded on the relentless pursuit of customer satisfaction.

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Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

Churn refers to the percentage of customer attrition over a specific period of time. The churn rate is calculated by dividing the number of customers lost by the total number of customers. For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%.

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Kellie Capote – Chief Customer Officer, Gainsight.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

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Strengthen Your CX Program With Online Communities: 3 Ways

Verint

We have group owners from sales, marketing and product development that are stakeholders and express opinions on how we should be managing the community. That said, I’m pleasantly surprised that the platform doesn’t require much administrative time or technical support. No worries!

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .