DMG Consulting
MAY 15, 2017
Tips and Techniques from the Gamification PlayBook . Having just wrapped up our research for the 2017 Gamification Product and Market Report, DMG Consulting is happy to report that gamification is alive (and thriving) in contact centers. The staying power of gamification, however, is not happenstance.
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Storyline: Gamification. Call Center Trends 2017.
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CSM Magazine
DECEMBER 5, 2017
Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important.
TechSee
JUNE 25, 2019
The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Gamification.
Aspect
OCTOBER 19, 2017
Companies can provide this type of work environment through proper coaching, gamification, and rewards and recognition for a job well done. Once we get your results we will develop a customized report and you will receive a copy of our 2017 Contact Center Benchmark Report. If you haven’t taken participated, simply click here.
Taylor Reach Group
AUGUST 29, 2017
Gamification is a great way to help front-line associates own their performance and involves people at every level of the organization. Gamification methodology is rooted in the principles of behavioral science: motivation, reinforcement, reward and behavior modification. Leaders are Trained, Not Born.
DMG Consulting
JUNE 13, 2017
Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching.
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