TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Churn refers to the percentage of customer attrition over a specific period of time.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Grupo Noa

DECEMBER 15, 2020

Multitasking Abilities: Unlike other big customer care firms, shared contact center does likely to have multi-talented staffs who are always ready to serve customers in multifarious ways round the clock. Shared call center exactly offers such support and treats each consumer with a sense of pride and urgency.

call center solutions 52

call center solutions Call Center Contact Center Consulting 52

Grupo Noa

JUNE 1, 2018

Multitasking Abilities: Unlike other big customer care firms, shared contact center does likely to have multi-talented staffs who are always ready to serve customers in multifarious ways round the clock. Shared call center exactly offers such support and treats each consumer with a sense of pride and urgency.

call center solutions 40

call center solutions Call Center Contact Center Consulting 40

TechSee

JUNE 25, 2019

Physical biometric solutions analyze parts of the human body, such as a person’s face, iris or fingerprints, while behavioral biometric solutions analyze other characteristics, such as gait, voice, or interaction with a device. billion worldwide by 2025, with a CAGR of 22.9 Face and voice recognition.

Technology 122

Technology Customer Service Gamification Contact Center 122

Global Response

JUNE 20, 2023

With innovation and technological support from both cultural and governmental influences, it’s created a strong sense of agency, innovation and development for call center solutions. As call centers and outsourcing continue to be a focus of Tunisian business growth, they continue to occupy a larger share of the Tunisian market.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Omnichannel isn’t just a buzzword; de facto, it is one of the customer service trends which are here to stay.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54