360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Customer Experience Teams Grow Up. Organizations are dedicating more resources to the customer experience. It’s a mix of the micro and the macro that really lead to improvements the customer sees.

Banking 124

Banking Metrics Big data Consulting 124

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Omnichannel isn’t just a buzzword; de facto, it is one of the customer service trends which are here to stay.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. Introduction.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40

Talkdesk

APRIL 21, 2017

We’re less than a week away from celebrating the New Era of Customer Heroes at Opentalk 2017 in San Francisco! These customers have an eye on usability and their own convenience, but they’re also looking for companies that are proactively meeting their needs and distinguishing their personal preferences.

Contact Center 40

Contact Center Customer centricity Construction Technology 40