Creative Virtual
JANUARY 8, 2019
In 2017 we were honoured with The Queen’s Awards for Enterprise: Innovation. I couldn’t be more proud of what our team has achieved, and it was beyond what I had dreamt for Creative Virtual. The post Fifteen Years & Counting: Navigating the chatbot, virtual agent and AI revolution appeared first on Creative Virtual.
DMG Consulting
AUGUST 2, 2017
The Omni-Channel Agent Experience. In this age of digital transformation, customers and prospects must be able to easily access an enterprise from any channel – phone, self-service (websites, interactive voice response (IVR) systems, intelligent virtual agents (IVAs)), email, chat, co-browse, SMS, social media and video.
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Creative Virtual
DECEMBER 10, 2020
I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. 2020 was a record-breaking year for use of our virtual agent and chatbot implementations.
DMG Consulting
AUGUST 17, 2017
August 2017. Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment.
Creative Virtual
DECEMBER 11, 2019
2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.
DMG Consulting
AUGUST 1, 2017
Best practices are starting to emerge to help contact centers make the necessary changes in operations, people and technology to position them to support an increasingly digital world. I would like to receive the monthly DMG Newsletter. Name This field is for validation purposes and should be left unchanged. By Donna Fluss.
Creative Virtual
DECEMBER 13, 2018
It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.
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