2017 Banking Personalization Technical Support 
Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Mobile video for enhanced technical support. Welcome to what’s next.
Avaya
OCTOBER 4, 2016
Many need to win against neighboring big banks, with nearby branches, billions in operating expenses, and national marketing campaigns. To compete against their larger banking competitors, the IT staff of one top 20 U.S. The remote technical support specialist found the root cause and quickly fixed the issue.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
RichCall
SEPTEMBER 13, 2017
Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). personalization. The contact centre will support this by providing hints, tips, education and technical support. of companies.
Netomi
JANUARY 5, 2022
Bill’s personal achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award, and the American Hotel & Motel Association Pearson Award for Excellence in Lodging Journalism. Denise Lee Yohn.
Netomi
FEBRUARY 28, 2022
I think that the trend that will dominate in the next couple of years (not just in 2022) in CX will be ‘personalization’ and learning how to create a personalized experience not only for luxury products/services but for all industries. A highly personalized digital service, the company has been dubbed the “Netflix of telco.”.
Expert insights. Personalized for you.
90 
Let's personalize your content