Peter Lavers

DECEMBER 21, 2017

As 2017 draws to its close I’ve been taking a look at my blog, twitter and Linkedin activity over the year, and I’d like to share with you my three top choices in four different categories: Most blog engagement. Nedbank – I have walked the customer centricity journey with this great bank for over a decade.

B2C 138

B2C B2B Customer centricity Analytics 138

360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Soft Data is Perfectly OK. Robust analytics platforms aren’t going anywhere. We’re now taming big data into impressive insights. Are you following these 5 critical customer experience trends?

Banking 124

Banking Metrics Big data Consulting 124

Aspect

DECEMBER 27, 2017

What happened in 2017, and what will 2018 bring? Most contact centers go through a formal RFP/tender process for new investments, and because chatbots got lots of mainstream media attention in both 2016 and 2017, budgets have indeed formed in 2017. Let’s have a look. It is still early. Apple will dominate messaging in 2018.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. Use journey analytics to drive better experiences. What are journey analytics? Member journey analytics is collective whole of every touch point that a member interacts with across multiple channels over time.

Self service 40

Self service CRM Contact Center Analytics 40

SmartKarrot

FEBRUARY 3, 2022

Its main goal is to assist businesses in managing their financial routines and optimizing procedures such as accounting, stock, banking, and electronic invoicing, among other things. Founded in: 2017. Neoway is a market intelligence and Big Data platform that provides companies with important insights to help them grow.

SaaS 10

SaaS Real estate Construction Transportation 10