2016 Customer centricity Customer retention Technical Support 
CSM Practice
JULY 6, 2020
88% of companies recommend that their employees work from home to reduce the spread of Coronavirus, and more than 90% of B2B sales have switched to a virtual sales model, which can provide a lot of opportunities and challenges for sales and customer success teams. The Shift to Remote Work. Why Expansion Selling Matters Now.
CSM Practice
JULY 6, 2020
88% of companies recommend that their employees work from home to reduce the spread of Coronavirus, and more than 90% of B2B sales have switched to a virtual sales model, which can provide a lot of opportunities and challenges for sales and customer success teams. The Shift to Remote Work. Why Expansion Selling Matters Now.
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Netomi
JANUARY 5, 2022
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. 20 Ways to Empathize With Stressed Out Customers. Barry Dalton. Bob Thompson.
Kayako
MAY 12, 2016
Groove ’ s customer support academy has many practical tips on supporting your customers, with a particular focus on dealing with customer interactions. Born out of call centers and technical support, WINTHECUSTOMER is a blog from Flavio Martins, author of Win the Customer: 70 Simple Rules for Sensational Service.
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