ShepHyken

NOVEMBER 21, 2016

Steve DiGioia shares some nice ideas about the importance pretending to be your own customer. The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. I’m surprised at how many companies have not yet embraced social media for marketing and customer care. It’s worth it.

Customer Service 291

Customer Service Surveys Marketing Sales 291

ShepHyken

JULY 25, 2016

My Comment: One way to improve the customer experience is to personalize it. If you like this story, you might like the author’s eBook which includes short stories that focus on customer experience. Why You Have Customer Churn and What You Can Do About It by Vanessa Rombaut. Follow on Twitter: @Hyken .

Customer Service 195

Customer Service B2C Personalization Metrics 195

CX Global Media

OCTOBER 22, 2018

Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. Joachim “Joe” Rogers is Senior Director – Customer Care Center for Coca-Cola Bottling Co. His area provided investment guidance and customer service to customers worldwide.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

GetFeedback

FEBRUARY 15, 2019

The customer lifecycle has been written about plenty, but when it comes to NPS segments, we suggest focusing on these 5 key groups. They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Editor’s Note: This post was originally published in March 2016. Who are they?

Surveys 60

Surveys CRM Feedback Sales 60

Comm100

FEBRUARY 28, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. You may remember Tay , Microsoft’s disastrous machine learning bot from 2016. AI and Bots: Are you ready? Reserve my seat. Not directing to an agent.

Chatbots 40

Chatbots Interactive Voice Response Scripts Customer centricity 40

SharpenCX

JULY 21, 2021

By 1957, the couple implemented a new customer experience strategy and expanded their root beer stand into a profitable chain of restaurants. As of 2016, Marriott International created the world’s largest hotel company. Overall, Marriott excels in customer care. With 5,700+ properties, they offer more than 1.1

Personalization 137

Personalization Customer Experience Surveys Employee engagement 137

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Fabiola Jiménez Sahagún, Head of Customer Experience at Spotahome. If you’re a part of a sales and support team, it’s likely that you’ve experienced the pain and time wasted when it comes to managing prospect or customer calls. .

CRM 62

CRM Wait times Consulting Consulting 62