REVE Chat Blog
MARCH 11, 2020
customer service interactions via legacy channels like phone and email fell by 7% over the course of 2016 and 2017.” . Connect your live chat with CRM tools so that your sales team can instantly follow-up with prospects. As per Business Insider , “In the U.S., Live chat statistics: Chatbots.
Pointillist
NOVEMBER 11, 2019
Despite this widespread adoption, there is not one industry-standard way to collect data. For example, imagine that a CRM system notes only a customer’s home number. You can look to industry-standard benchmarks as a guide, but keep an eye on emerging trends. Source: 2017 HDI Metric of the Month.
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Eptica
MARCH 8, 2016
Date: Wednesday, March 9, 2016 The importance of integrating Twitter into customer service. Published on: March 09, 2016. Author: Dharmesh Ghedia The conversational, open nature of Twitter easily lends itself to customer service – in fact, the social network itself claims that tweets to major brands have increased by 2.5
Tenfold - Contact Center Blog
JULY 12, 2018
A 2016 Job Satisfaction survey from the Conference Board showed that 50.4% For example, a training based on industry standards is a must. A reliable phone system and an exceptional CRM aren’t enough to stay competitive —a company needs something in between. Why is this so important?
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