Enghouse Interactive
APRIL 17, 2019
Today, we’d like to give you some insight into the best practices for using omnichannel recording along with quality management in the contact center. Zion Market Research 2016. ** CFI Group – 2018 Contact Center Satisfaction Index. CVV information must never be recorded. without issues….without without delays. Best Practice.
Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? In summary: Call Recording + Quality Management = Cost Savings. Zion Market Research 2016.
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DMG Consulting
MARCH 1, 2019
The two market leaders, NICE and Verint, which together accounted for 75.5 Four vendors accounted for a vast majority of the increase in this market sector from first-half 2017 to first-half 2018: Verint showed the most sizable increase in this segment, up $84.4 percent during this period. NICE’s total company revenue increased 9.8
DMG Consulting
NOVEMBER 29, 2017
billion (excluding carrier revenue) as of the end of 2016. There are over 150 CBCCI competitors world-wide, and hundreds of system integrators, technology partners, value added resellers, distributors and others supporting them. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8
Netomi
JANUARY 5, 2022
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.
Comm100
AUGUST 21, 2018
Like with any new initiative, there are a series of considerations that organizations should take into account to ensure this endeavor goes according to plan. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.”
Comm100
AUGUST 21, 2018
Like with any new initiative, there are a series of considerations that organizations should take into account to ensure this endeavor goes according to plan. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.”
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