Eptica

SEPTEMBER 28, 2015

Date: Monday, September 28, 2015 The evolution of contact center performance. Published on: September 28, 2015. Another area of difference is the ownership of the contact center: 65% of respondents confirmed that no part of their contact center operation is outsourced. 18% say they outsource some operations.

Contact Center 81

Contact Center Multichannel Customer centricity Abandon rate 81

Sykes

MARCH 5, 2019

engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers. Its Americas and EMEA regions primarily provide customer?engagement

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Livepro

JULY 17, 2018

Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. Having managed in-house and outsourced contact centres as well as back-office processing centres, Ian fully understands the speed of change required when managing within the contact centre environment.

Transportation 40

Transportation Government Multichannel Consulting 40

Sykes

MARCH 18, 2019

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The visionary leadership at SYKES is shaping the evolution of outsourcing,” Barkin notes. as chief strategy and marketing officer.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

Eptica

NOVEMBER 18, 2015

Date: Wednesday, November 18, 2015 The state of UK email customer service. Published on: November 18, 2015. The full email findings of the Contact Babel UK Contact Centre Decision-Maker’s Guide 2015, can be downloaded from [link]. So how can organisations increase the efficiency of email? Share this page on: Tweet.

Customer Service 75

Customer Service Multichannel Transportation Self service 75

Vistio

AUGUST 9, 2021

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions. Hi there, Rod.

Contact Center 52

Contact Center Consulting Consulting Call Center 52