NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Agent Empowerment 50

Agent Empowerment Multi-channel support Contact Center Cloud contact 50

Kayako

DECEMBER 31, 2015

2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. Now onto the best of 2015! The best of customer experience. Sarah brilliantly navigates the support process of how to handle a customer query.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

HGS

MAY 27, 2015

In a recent article, Vicki Jenkins , principal analyst at Nelson Hall, referenced how HGS’s Customer Excellence Centre London is delivering customized customer support programs capitalizing on location and demographic advantages. Wed, 05/27/2015 - 14:41. Is your business ready for the change? Contact Center.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Kayako

JANUARY 5, 2017

In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience. Multi-channel support can silo important customer history.

Omni-channel support 38

Omni-channel support Customer Service Customer Experience Multi-channel support 38