NICE inContact
FEBRUARY 23, 2016
Launched in September 2015, MAX is a dynamic and context-sensitive interface which improves the agent experience with streamlined handling of contact center interactions, across all channels. True multi-channel support for blended inbound and outbound voice, voicemail, email, chat, text and social media channels.
Kayako
DECEMBER 31, 2015
2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. But there’s still a way to go, and for customer support to really thrive it needs the backing of the board – just like marketing and sales departments. Now onto the best of 2015!
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HGS
MAY 27, 2015
According to Jenkins, vendors that effectively leverage a location’s language diversity and high education standards for strong multi-language, multi-country, and multi-channel support in support of customized support programs will add significant value to the customer relationship. Contact Center.
Brad Cleveland Blog
MAY 8, 2015
How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. The questions included both channels supported and the percentage of total contact volume.
Brad Cleveland Blog
MAY 8, 2015
How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. The questions included both channels supported and the percentage of total contact volume.
Brad Cleveland Blog
FEBRUARY 24, 2015
Billion smartphone shipments expected in 2015, representing a 12.2% Here’s a number that should encourage all of us to take another look at our mobile customer service strategy. year-on-year growth rate. Source: IDC.
Brad Cleveland Blog
FEBRUARY 24, 2015
Billion smartphone shipments expected in 2015, representing a 12.2% Here’s a number that should encourage all of us to take another look at our mobile customer service strategy. year-on-year growth rate. Source: IDC.
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