TechSee

JUNE 16, 2022

In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Brian Cantor, Managing Director, Digital at Customer Management Practice. Brian is the Managing Director of Customer Management Practice Digital and founder, president, editor-in-chief at Headline Planet. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Kristina Evey

JANUARY 13, 2015

First off, I hope all of you had a wonderful holiday season and are looking forward to the promises and opportunities of 2015. . If you want to be successful in business and in your quest to make more profits and increase your customer retention, you must take action to make that happen. Wishing it won’t make it happen.

Customer Experience 87

Customer Experience Customer Service Morale Coaching 87

Comm100

MARCH 8, 2017

Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences. Shapiro is a customer retention expert, who founded The Center for Client Retention.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. She is known globally for transforming businesses to earn customer-driven growth.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Tenfold - Contact Center Blog

JULY 9, 2018

According to a 2015 survey conducted by Aspect , 32% of respondents pointed to phones as the most frustrating customer service channel. For this reason, this KPI allows contact center to gain insight into their service level by assessing an agent’s performance and efficiency as far as urgency in resolving customer concern goes.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

Customer Guru

DECEMBER 13, 2017

Employees don’t understand what good customer experience means. In one of our own research at Customer Guru conducted in 2015, almost one-third of respondents said that employees don’t have a clear understanding of what exceptional customer experience means. Coaching mid-management on customer experience.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119