Customer Interactions

FEBRUARY 12, 2015

Here are six technology trends that will reshape how state and local governments approach public safety in 2015. With the advent of NG9-1-1, emergency calls will migrate to an IP-based emergency services network, arriving at the PSAP as data. The world has gone digital and mobile -- and these same trends are affecting public safety.

Technology 31

Technology Government Call Logging Analytics 31

JustCall

AUGUST 6, 2020

Raleigh was named at the top in Forbes' list of the best places for businesses and careers in 2015, with a job growth rate of around 2.6% (as of 2018). Besides building a local presence with a 919 area code number, JustCall offers the following features: Virtual Call Center: Set up your virtual call center with JustCall.

virtual call center 52

virtual call center Education Interactive Voice Response Call Logging 52

Tenfold - Contact Center Blog

JULY 9, 2018

The AHT is calculated by adding the agent’s total talk time plus the total hold time plus the total after-call work time. This is then divided by the total number of calls. According to a 2015 survey conducted by Aspect , 32% of respondents pointed to phones as the most frustrating customer service channel.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. Conversation Intelligence Software has gained momentum over the years, and the first tool that comes to mind is Gong. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Contact center software 52