ShepHyken

DECEMBER 8, 2017

This week we feature an article by Mansi Bhatia who looks at ways organizations can transform contact centers into a customer engagement center. I like the idea of a customer engagement center. – Shep Hyken. Earlier, businesses used to see contact centers as cost centers.

Contact Center 112

Contact Center Customer Service Chatbots Virtual Agent 112

Creative Virtual

JUNE 2, 2020

One way in which companies can support their live agents is with AI-enhanced virtual agents and chatbots. Back in 2015, Motability Operations won a Customer Contact Innovation Award for their contact centre virtual agent, Ask Mo, and gave a presentation on their winning case study.

Virtual Agent 52

Virtual Agent Self service Surveys Chatbots 52

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Eckoh

OCTOBER 30, 2019

Are your contact center agents getting swamped with repetitive low-value questions — preventing callers with bigger issues from getting through? Over the coming weeks, we're publishing a series of blogs linked to our guide on the Top 5 Customer Service Challenges facing contact centers. The outcome of it all?

Chatbots 40

Chatbots Contact Center Morale Interactive Voice Response 40

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

TLC Associates

OCTOBER 16, 2019

Here are the challenges and opportunities for brick and mortar retailers – and how an outsourced retail contact center can help you overcome barriers. . When other brick and mortar companies have experienced sales slumps, Ulta Beauty has steadily increased their revenue by over 20% each year since 2015. What’s their secret?

outsourcing 83

outsourcing Contact Center Construction Sales 83

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. However, post-pandemic many Gong competitors have come to the fore. Salesken SalesLoft Avoma Wingman 1.

Sales 52

Sales Coaching CRM Analytics 52