Fonolo
NOVEMBER 17, 2020
We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”.
Callminer
JANUARY 18, 2021
” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.
pindrop
JUNE 10, 2020
But, how does bias impact the quality and integrity of the technologies, processes, and more that rely on AI and ML? What is Bias, and Why Does it Matter in Technology? The inaccuracies caused by these biases can erode trust between the technology and its human users as it is less reliable 3. Algorithmic Bias . IEEE, Spectrum.
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