Horizon CX

DECEMBER 31, 2018

Not all organizations are going to have a CEO with that kind of mindset, but that kind of mindset needs to exist in some capacity within every organization intending to become customer-centric. Helping educate and prepare organizations to get started along the CX maturity curve is proving to be the most rewarding time of my career.

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Lynn Hunsaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: It is worth giving a dive in. Whitepapers.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Irit Ezips is the Chief Customer Officer and CEO at CSM Practice. Irit has played a pivotal role in shaping Customer Success best practices and methodologies.

Management 52

Management Upselling Accountability Metrics 52