CSM Magazine

JULY 16, 2020

Customer service is what matters most. It’s a sentiment that is reflected in the latest findings of multinational professional services company Ernst & Young (EY). AI can propose personalised offerings based on customer needs and then swiftly identify opportunities for intelligent lead generation.

Automotive 59

Automotive Transportation Enterprise Upselling 59

CSM Magazine

FEBRUARY 27, 2020

By automating customer contact management, data recording and analysis processes, AI can readily identify patterns of consumer behaviour that give contact centres and customer service operations a new competitive edge. has seen first-hand how AI is transforming customer service. About the Author.

Automotive 59

Automotive Transportation Telecommunications Big data 59

CSM Magazine

OCTOBER 6, 2020

Such issues include collecting personal patient data without consent in healthcare or over-reliance on machine-led decisions without disclosure in banking and insurance. Follow this 3 step formula to ensure the right data and customer service offering to boost customer confidence: 1.

Automotive 52

Automotive Transportation Healthcare Big data 52

ProProfs Blog

JANUARY 30, 2020

That is one reason why business owners should work upon strategies that allow them to develop dynamic relations with the customers naturally. Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. Mobile Customer Engagement.

B2B 204

B2B Banking Personalization Employee engagement 204

Taylor Reach Group

MARCH 26, 2018

This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51