2013 Customer Service eBook Engineering 
Fonolo
FEBRUARY 7, 2018
When I heard about this deal, the historic parallel that jumped out at me was the Genesys-EchoPass deal of 2013. What we didn’t know was that Avaya actually helped Spoken by “co-engineering”’ its cloudification effort. Why take a silent “co-engineering” approach? eBook: The ROI of Call-Backs for Your Call Center.
SmartKarrot
JANUARY 5, 2021
Apart from consulting and writing about customer lifecycle management and sustainable profitability, he is a generous contributor to non-profit initiatives. Starting a career as a systems engineer and transitioning into business ownership cannot be more glorious than the way Rick achieved this. Rick Adams. Adam Toporek. Irit Eizips.
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