BlueOcean
OCTOBER 23, 2023
(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Describe your employee engagement strategies and measurement processes.
Vcaretec
JUNE 6, 2022
Connect: @AlHopper_ Kate Leggett Bio: VP and Principal Analyst at Forrester Research for CRM and Customer Service. Customer Service, Customer Experience, CRM Cloud. Connect: @greg_levin Mitch Lieberman Bio: Mitch is a Customer Experience Architect and Strategist, focusing on customer service, CRM, and contact centers.
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Fonolo
NOVEMBER 17, 2020
Keeping employees motivated is a challenge in every industry. 70% of business transformation efforts fail due to a lack of employee engagement. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points.
Verint
JULY 11, 2017
Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. The solution can help organizations improve employee engagement and performance by increasing motivation to learn new skills or knowledge, or to change behaviors to help drive desired business outcomes.
Netomi
JANUARY 5, 2022
Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.
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