2013 CRM Employee engagement Wait times 
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. Keeping employees motivated is a challenge in every industry. 70% of business transformation efforts fail due to a lack of employee engagement. Source: The Contact Center Satisfaction Index Mid-Year 2013. ’ It was everyone’s problem.
Netomi
JANUARY 5, 2022
Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Dan Gingiss.
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