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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Make onboarding & ongoing coaching as stellar as possible. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. So much of contact center efficiency hinges on using the right technology.

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NICE Shines Spotlight on 2014 PSAPs’ Finest at APCO

Customer Interactions

Jason is a Telecommunications Specialist with the Monterey County Information Technology Department in Salinas, California. Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers.

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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Flavio has a B.S.

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

Crypto is not just a technology, it’s a movement. We believe that crypto can play an important role in the development of Latin America as interest in blockchain and innovative technologies proliferates throughout the region.” . Connect with Cynthia. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Connect with Irit .